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Refund & Cancellation Policy — Exxtra Mile, LLC - Last Updated: November 18, 2025

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This Refund & Cancellation Policy explains how cancellations, changes, and refunds are handled for services provided by Exxtra Mile, LLC (“Exxtra Mile,” “we,” “our,” or “us”). Because our transportation services require scheduling, driver preparation, and time commitments, refunds are limited and subject to the conditions below.

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1. General Policy

All bookings with Exxtra Mile, LLC are for pre-arranged transportation services. Once payment is submitted, it confirms your reservation and blocks time specifically for your trip. Due to the nature of our business — including travel time, scheduling, and opportunity cost — refunds are not guaranteed and may be limited or unavailable depending on the circumstances.

 

2. Cancellations by the Customer

 

2.1 Cancellations Made in Advance

If you need to cancel your trip, please notify us as soon as possible. Depending on the timing, a partial refund may be offered at our discretion.

  • Cancellations made well in advance may be eligible for a partial refund or credit toward a future trip.

  • Cancellations made with short notice (including same-day cancellations) are typically not refundable, because the driver has reserved the time and may have already begun traveling toward the pickup location.

 

2.2 No-Show Policy

If the driver arrives at the scheduled pickup location and you do not show up, cannot be reached, or refuse the trip, this is considered a no-show.

No-show trips are non-refundable, and full payment will be retained to cover time and travel costs.

 

3. Late Changes to Bookings

Requests to change the time, date, or destination of an existing booking may or may not be possible depending on the schedule.

If a change cannot be accommodated and you choose to cancel instead, the cancellation will follow the same rules as Section 2 above.

 

4. Refund Eligibility

Refunds may be considered only in specific situations, such as:

  • The driver is unable to complete the trip due to an issue on our end

  • Severe, unexpected circumstances where Exxtra Mile cannot reasonably provide the service as agreed

Refunds, when approved, may be issued as:

  • A partial refund

  • A full refund (rare, only when appropriate)

  • A service credit toward a future ride

Refund decisions are made case-by-case and at the sole discretion of Exxtra Mile, LLC.

 

5. Non-Refundable Circumstances

The following situations are not eligible for refunds:

  • Customer no-shows

  • Customer cancellations made with short notice

  • Customer causing delays that shorten or cancel the trip

  • Trip cannot be completed due to inaccurate information provided by the customer

  • Customer changes their mind after the driver has already departed

  • Customer dissatisfaction with conditions beyond our control (traffic, weather, road detours, etc.)

 

6. Deposits (If Used)

If a trip requires a deposit (for example, long-distance or special-event transportation), deposits are non-refundable, unless the cancellation is caused by Exxtra Mile.

 

7. Weather, Road Conditions, and Uncontrollable Events

We work hard to complete every scheduled trip. However, severe weather, road closures, emergencies, or safety concerns may require modifying or canceling a ride:

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If a trip is canceled due to an issue on our end, a refund or credit may be offered.
If a trip is canceled due to conditions outside our control, refunds are not guaranteed but may be reviewed case-by-case.

 

8. How to Request a Refund Review

To request a refund consideration, contact us with:

  • Your name

  • Trip date and time

  • Pickup location

  • Reason for cancellation or refund request


Email: exxtramilekc@gmail.com
Phone: 913-669-9707

All requests must be submitted within 7 days of the scheduled service date.

 

9. Final Decision

Exxtra Mile, LLC reserves the right to make the final determination regarding refunds. Submitting a request does not guarantee approval.

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