Exxtra Mile | Customer Privacy & Data Protection

Exxtra Mile, LLC (“Exxtra Mile,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

By using our services or visiting our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Information You Provide to Us

We may collect personal information that you voluntarily provide when you:

Request a ride or transportation quote
Book or schedule a service
Contact us by phone, text, email, or through our website

This may include:

Name
Phone number
Email address
Pickup and drop-off locations
Trip details
Any other information you choose to share with us

1.2 Information Collected Automatically

When you visit our website, we may automatically receive limited technical information such as:

IP address (general, city-level location)
Browser type and version
Pages viewed
Date and time of visits

This information is used only for basic analytics and website performance.

2. Payment Information

Exxtra Mile, LLC does not store or retain any payment card information.

All payments are processed securely through third-party payment providers (for example, Square, Stripe, PayPal, Venmo, Zelle, or similar services, as applicable). These providers handle your payment details directly on their platforms. We do not have access to your full credit card number, bank account number, or security codes.

3. How We Use Your Information

We use the information we collect for the following purposes:

To provide and manage transportation services
To confirm bookings and communicate about your trip
To respond to questions, requests, or customer support issues
To maintain internal business records and comply with legal obligations
To improve our services and website

We do not use your information for automated decision-making or profiling.

4. What We Do Not Do With Your Information

We do not sell your personal information to anyone.
We do not rent or trade your information to marketers or other third parties.
We do not store your payment card or bank information.

5. When We May Share Information

We only share your information in limited situations:

5.1 Service Providers

We may share minimal necessary information with trusted service providers who help us operate our business (for example, website hosting or payment processors). They are only permitted to use your information to perform services on our behalf.

5.2 Legal Obligations and Protection

We may disclose information if required to do so by law, regulation, legal process, or governmental request, or if we believe it is necessary to protect the rights, property, or safety of Exxtra Mile, our customers, or others.

6. Data Retention

We keep your personal information only as long as necessary to:

Provide services and maintain accurate records
Comply with legal and tax requirements
Resolve disputes or enforce our agreements

Because we do not store payment card information, no card data is retained by Exxtra Mile, LLC.

If you would like us to delete your personal contact information (where legally allowed), you may contact us using the details below.

7. Data Security

We use reasonable physical, technical, and administrative safeguards to help protect your information from unauthorized access, use, or disclosure. While no system can be guaranteed 100% secure, we limit the amount and type of data we store to reduce risk.

8. Your Rights and Choices

Depending on your location, you may have the right to:

Request access to the personal information we have about you
Request that we correct inaccurate information
Request deletion of your information, where applicable
Withdraw consent for optional communications (such as marketing, if ever used)

To exercise any of these rights, please contact us using the information in Section 11.

9. Children’s Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.

10. Third-Party Websites

Our website or communications may occasionally include links to other websites or services that we do not control. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies separately.

11. Contact Information

If you have any questions about this Privacy Policy or would like to make a request regarding your personal information, you can contact us at:

Exxtra Mile, LLC
Email: exxtramilekc@gmail.com
Phone: 913-669-9707
Website: www.exxtramilekc.com